FAQ
WHAT IS THE DELIVERY TIME NORMALLY?
WHAT IS THE DELIVERY TIME NORMALLY?
Shipping delivery days usually take 3-7 Working Days(USA), 5-10 Working Days(Other Country). Order handling time：1-2 Working Days.
WHAT IS THE AVERAGE LEAD TIME FOR CUSTOMIZED PRODUCT?
WHAT IS THE AVERAGE LEAD TIME FOR CUSTOMIZED PRODUCT?
The average lead time for customized product is 15 working days.
IS THE PRODUCT DELIVERED ASSEMBLED?
IS THE PRODUCT DELIVERED ASSEMBLED?
No, the product is delivered not assembled.
DO YOU SHIP WORLDWIDE?
DO YOU SHIP WORLDWIDE?
Yes, we ship everywhere in the world.
WHAT IS YOUR WARRANTY INFORMATION?
WHAT IS YOUR WARRANTY INFORMATION?
Our products come with a 2 years warranty from the date of purchase. During this period, we will replace LED bulbs or any defective parts under norm use, free of charge. More details: https://longreelighting.com/pages/customer-service
Lighting Details
HOW TO CLEAN BLOWN GLASS CHANDELIER?
There are three ways to clean the chandelier. Please check our site page about the topic of cleaning chandelier: https://longreelighting.com/pages/how-to-clean-blown-glass-chandelier
IS THE HANGING CHAIN ADJUSTABLE AND CAN I ASK FOR A LONGER CHAIN?
Yes, the chain is adjustable. We can offer the chain enough long to meet your need for free.
ARE YOUR BLOWN GLASS CHANDELIERS DIMMABLE?
The original Led bulbs we provided are warm light(3000K). If you want dimmable between brightness and darkness, please contact us first.
CAN THE PRODUCT BE CUSTOMIZED?
Yes, every product can be made according to the specifications or color that you require.
IS IT DIFFCULT TO ASSEMBLY THE BLOWN GLASS CHANDELIER?
No, they are easy to assemble and detailed assembly instructions are included with each light. You can also visit the following link to give you an indication: https://longreelighting.com/pages/install-the-blown-glass-chandelier
DO YOU CHARGE FOR SHIPPING?
No, shipping is free.
ARE THERE CHOICES TO CUSTOMISED GLASS?
Yes, we can customise your preferences and we also list some examples for you to refer. see this link: https://longreelighting.com/pages/customise-instances-reference
IS THE SIZE MENTIONED IN YOUR WEBSITE FOR BLOWN GLASS CHANDELIERS INCLUDING THE CHAIN?
The size mentioned in our website is for glass portion only.
IF SOME OF THE GLASS PIECES ARE BROKEN WHEN YOU RECEIVE THE BLOWN GLASS CHANDELIER, WHAT SHOULD YOU DO?
Don't worry. We are aware that breakage can occur during shipping, so we always include an extra 10% of glass pieces in your parcel to account for this possibility. If you discover that too many pieces are broken and you don't have enough glass to fully install the chandelier, please contact us. We'll be happy to send you new pieces at no cost.
HOW DO YOU REPLACE THE BULBS- AND HOW OFTEN DO THEY NEED TO BE REPLACED?
You just need to remove the adequate number of glass stems around the Led bulbs which you want to be replaced to allow you freely take the led bulb out and insert a new one. These Led bulbs can be used up to 30,000 hours, normally you don't need to replace them in few years.
📦 Packaging, Damage & Returns
What if my light arrives damaged?
Our fixtures are packed with protective foam and reinforced boxes, but if any glass or parts arrive damaged, please contact us within 7 days with photos. We will resend the broken parts or offer a suitable solution.
What is your return policy?
If you’re not completely happy with your purchase, you may request a return within 14 days of delivery, as long as the item is unused, in original condition and packaging. Custom-made pieces may be non-returnable; please check each product page for details.
💡 Product Details
Are bulbs included?
Most fixtures include compatible LED bulbs or built-in LEDs. Please check the “Specifications” section on each product page for details on bulb type, wattage, and whether bulbs are included.
Are your chandeliers dimmable?
Many LEDLIGHTHUB fixtures are dimmable when used with compatible dimmable bulbs and a dimmer switch. Check the product description for “dimmable” and consult your electrician for the correct dimmer type.
Do I need an electrician to install my light?
Our fixtures are designed for straightforward installation, and most customers can install them on their own by following the included instructions. However, you are working with electricity, so always switch off the power at the breaker before installation and follow local safety regulations. If you’re not confident with wiring or your home has special requirements, we still recommend asking a qualified electrician for help.
🧩 Custom & Trade
Can you customize size, color, or design?
Yes. For many chandeliers we can adjust size, color, or number of glass pieces to better fit your space. Please send us your room photos, measurements, and preferred style, and our team will confirm what’s possible.
Do you work with interior designers and trade professionals?
Yes, LEDLIGHTHUB offers trade support for interior designers, architects, and developers. We can help with project pricing, custom requirements and bulk orders. Please contact us for trade details.
How can I contact LEDLIGHTHUB?
If you have any questions about sizing, installation, or orders, you can contact us by email at ledlighthub@longreeart.com or through the contact form on our website. We’ll reply as soon as possible and help you choose the right light for your space.