Warranty Policy

WARRANTY DEFINITION

At LEDLIGHTHUB, we’re committed to products of great integrity—furniture made with uncompromising quality and care. In a world prone to disposal, the durability of our products only makes sense–for all of us and for our environment.

LEDLIGHTHUB warrants the products sold by ledlighthub.com shall be free from defects in material, workmanship and function under Normal Use on the warranty period outlined in Warranty Terms from the original date of receipt. "Normal Use" means in strict accordance with the installation, operation and maintenance manual.

If any of the warranted products are found by LEDLIGHTHUB to be defective in normal use, such products will, at HaloLoom option, be replaced, repaired or made appropriate adjustment at LEDLIGHTHUB cost. The parties hereto expressly agree that Original Purchaser's sole and exclusive remedy against LEDLIGHTHUB shall be on the repair, replacement or refund of defective products as provided herein. This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced product.

Lighting [For ceiling and pendant lights, and chandeliers]
two-year limited on the materials, functionality, decorative components and workmanship.
This warranty shall not apply to products that have been altered, improperly installed, mishandled, or misused. Excludes holiday decor and LED lightbulbs.

EXCLUSIONS
This limited warranty DOES NOT cover any loss and/or damage due to:

1. Misuse or unusual use

2. Mishandling

3. Accident

4. Neglect

5. Acts of god. Relate to events outside human control, like flash floods, earthquakes, or other natural disasters.

6. Improper installation

7. Improper maintenance and care. Using abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes, as these will damage and wear down the finish. Significant product exposure to chemicals, harsh cleaners and harsh outdoor environment will void any and all warranties on finishes and material.

8. Modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair. This warranty only applies when all components have been provided by LEDLIGHTHUB. Substituting another manufacturer's product and/or components will render the warranty completely void.

9. Normal wear and tear from daily use. For example, gloss reduction, scratching, staining and alkaline etching of finishes over time, due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.

This warranty extends to the original purchaser, and is not transferable whether to heirs, subsequent owners, or otherwise. No affirmation of LEDLIGHTHUB, by words or action, other than as set forth herein shall constitute a warranty.

If you believe you have a warranty claim, please contact LEDLIGHTHUB within 48 hours of delivery. Include:

A copy of your original order confirmation
The item number(s) and quantity of the affected item(s)
A complete description of the issue
Clear photos or video that show the problem
Please keep all packaging materials and stop using the product until our team reviews your claim. Claims submitted after 48 hours may be denied.